Things to Consider with Compatibles
If you’re considering using compatible cartridges, here are some key points to keep in mind:
Warranty
Using compatible cartridges does not automatically void your printer’s warranty. Under NZ law, a manufacturer generally cannot deny a warranty claim unless the non-genuine consumable caused the fault. For peace of mind, we stand by our products: if a cartridge supplied by Good Egg is proven to have damaged your printer, we will put it right. For more detailed information, read our full guide: Will Using Third-Party Ink Void My Printer Warranty?
Printer Firmware Updates
It’s no secret that printer manufacturers make their real profits from selling expensive genuine cartridges. To protect those profits, they often release automatic firmware updates designed to block compatible inks and toners.
We believe you should have the right to choose what goes into the printer you own - just like choosing which brand of fuel you put in your car.
How we handle it:
- Rapid Response: Our manufacturers are experts at "re-chipping." As soon as an update is released, our cartridge chips are updated to ensure they stay compatible.
- Our Guarantee: We only stock cartridges with the most up-to-date chips. If a firmware update ever causes an issue with a cartridge bought from us, we’ll provide a replacement - no dramas.
TIP: How to Protect Your Cartridges
The best way to ensure your cartridges keep working until they are actually empty is to disable Automatic Firmware Updates. If your printer receives an update while a compatible cartridge is installed, the manufacturer can "block" that cartridge instantly - even if it’s brand new.
- Why do it? It prevents your printer from being "told" to stop recognising the cartridges you’ve already paid for. Turning off auto-updates keeps you in the driver’s seat.
- What about security? We recommend turning Auto-Update OFF, then manually checking for updates every few months. That way, you decide when to update, rather than letting the manufacturer decide for you.
- The "No Undo" Rule: Please note that disabling updates won't "fix" a cartridge that has already been blocked; it only protects you from future blocks.
How to turn off updates: Settings are usually found in the "Maintenance", "Setup", or "Service" menu on your printer’s screen. If you're stuck, just search online for your printer model + "how to turn off automatic updates" - it usually takes less than 30 seconds!
Order today and enjoy reliable everyday printing while saving money.