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Frequently Asked Questions

Genuine or Compatible?

Depending on your Brother printer model, a choice of genuine or compatible replacement toner cartridges may be available.

Genuine or OEM (original equipment manufacturer) toner cartridges are made by Brother.

Compatible toner cartridges are brand new cartridges made by third-party manufacturers. 

When you require the very best quality printing from your printer we recommend you buy genuine Brother toner cartridges (if available). These are specifically engineered to provide the highest quality prints from Brother laser printers The genuine Brother toner cartridges sold by Good Egg are very competitively priced, so you can get the quality you need without breaking the bank.

As your printer gets older you may eventually find that genuine Brother cartridges are no longer available. 

The alternative compatible toner cartridges we offer, while not made by Brother, are guaranteed to work with your printer. If you’re looking to save money without sacrificing quality, these are a great option. Print yield and quality are similar to genuine cartridges but at a much lower price. Up to 70% cheaper!

The compatible toners sold by Good Egg are ISO 9001 and ISO 14001 certified. In addition, they come with a 12-month performance guarantee, so you can buy with confidence.

OEM printer manufacturers are making it more difficult for customers to use compatible inks and toners by pushing automatic firmware updates that prevent printers from recognising them. This is seen as an unfair practice by many because it takes away the consumer's right to choose which products they use with their printer. (It's a bit like buying a car and then being told you can only use a particular brand of petrol).

The good news is that, in the event of a firmware update, the manufacturers of the compatible cartridges we sell quickly respond by updating their cartridge chips. This ensures cartridge compatibility with the latest firmware, allowing you to use them without any issues.

TIP - To ensure future firmware updates don't impact compatible cartridges you already own, we recommend changing your printer settings so that automatic firmware updates (which are on by default) are disabled.

Will Using Compatibles Void My Warranty?

It's important to be aware that the warranty of your Brother printer is voided if non-genuine consumables have been used. For that reason, you may decide it's prudent not to use compatible products until after the warranty period of your printer expires.

When you use compatible products supplied by Good Egg you're protected. In the unlikely event they are proven to have damaged your printer, our suppliers will repair, or if necessary, replace it with an equivalent model of the same or better specifications up to the value of $1,000. See warranty details here.

Standard or High Yield?

Depending on your Brother printer, toner cartridges may be available in both standard and high-yield versions.

Standard cartridges are cheaper, but they print less pages. High-yield cartridges cost more, but contain more toner, which means they can print more pages than standard-yield cartridges. 

OK - now we've stated the blindingly obvious, what are the pros and cons?

While high-yield cartridges cost more up-front, they’re generally cheaper in the long run due to their higher page-yields. This makes them a more cost-effective option for users who do a lot of printing.

To illustrate, if a standard-yield cartridge can print 1,000 pages and costs $50, while a high-yield cartridge can print 2,500 pages and costs $100, the cost per page would be $0.05 for the standard-yield cartridge and $0.04 for the high-yield cartridge. Over time, this difference in cost per page can add up significantly. 

In addition to being more cost-effective, high-yield cartridges can also save users time since they don't need to be replaced as often. This is particularly useful in office or business settings where there may be multiple users sharing a printer.

When choosing between standard and high-yield cartridges, it's important to consider your printing volume and budget. If you print frequently, a high-yield cartridge will be more cost-effective and convenient for you in the long run. However, if you print infrequently, a standard cartridge may be a better choice.

To help you chose the right cartridge, click on any of the cartridges listed above you'll see in-depth details including average page yield and the approximate cost to print 10 pages.

How do I Replace Cartridges?

When you notice that a cartridge is running low on toner or has become empty, replace it promptly to avoid any printing issues or damage to your printer.

Changing a toner cartridge is quick and easy. Go to this page on the Brother website for instructions on how to replace a toner cartridge in a Brother HL-2270DW. Before installing a replacement cartridge don't forget to gently shake it from side to side to distribute the toner inside evenly. Also ensure you remove any protective covers or seals from new cartridges before installing them.

Does My Printer Drum Needs Replacing?

The drum unit is an essential component of your printer that transfers toner onto paper. Over time, it can become worn and affect print quality. Make sure you clean the printer's drum unit, corona wire, and fuser unit every few months.

Replacing your drum won't be something you need to do that often, but when it's required don't put it off or eventually your laser printer will stop working.

The time to replace the drum is when you get white lines on your pages. Your printer will normally also show a message warning the drum needs replacing. A worn out drum unit can cause streaks, smudges, and blank spots on your printed pages, even if you just inserted a new printer toner cartridge. Replacing the drum unit in a HL-2270DW is straightforward if you follow these instructions from Brother.

What's the Best Way to Store Cartridges?

If you’re not going to immediately use your replacement cartridges, make sure you store them in a cool and dry place. Avoid exposing toner cartridges to direct sunlight or extreme temperatures as these can damage the cartridge and affect print quality.

Toner cartridges come in sealed protective bags that help prevent dust and debris from entering the cartridge before it's installed in your printer. Keep these seals intact until you're ready to use the cartridge. If you have multiple cartridges stored for long periods of time, it's a good idea to ensure older cartridges are used first.

Why Good Egg?

Good Egg is a 100% NZ-owned and operated business.

Our promise to you:

  • The Best Products at Competitive Prices
  • Quality Assured ISO-Certified Inks & Toners
  • Free Shipping on orders over $75
  • Same Day Dispatch for orders placed before 2pm Mon-Fri

I will use Good Egg again

Good Egg had the better price for what I wanted. Surprised to receive my parcel within a couple of days, very fast delivery. I will use Good Egg again.

Trevor S Milton

Great, easy to find what I needed

Best I could find for the product I needed. Fast, very fast. I will certainly be back. And I would happy to tell others about your great prices and fast service.

Barbara B Gore

Fabulous service

Under covid Auckland courier conditions I received my order within 36 hours of ordering. Very quickly considering. Fast & reliable.

Suzanne B Auckland

Easy and fast

Reasonable price and great shipping. 2 days after ordering I received my package. I was so surprised, fastest shipping I’ve ever received!! Definitely recommend.

Chris H Waharoa

Easy and Quick

Would recommend — easy to order, and delivery was quicker than expected.

Carol L Queenstown

Good prices

Easily found and ordered what I wanted. Delivered in 2 days. Recommend.

Roger W Te Kuiti

Very good price for ink cartridges

Excellent and friendly to deal with. Next day delivery - fantastic! Absolutely recommend!

Ruth M Paraparaumu

Excellent Service

Excellent Service - Thanks! Very good pricing & my order received within a few days. Would absolutely recommend.

Salome R Hamilton

My second time ordering

Delivery in just 2 days - pretty good for the West Coast! Reasonably competitive pricing. 5 stars.

Ann H West Coast

Excellent service from a great company to deal with

Your prices saved me $70 from the previous company I purchased from. Superb delivery service. Best people to deal with. 5 stars.

Ian D Thames

Quick and Reliable

Found exactly what I wanted at a competitive price. Quick overnight delivery. Reliable - have recommended to family.

Keith M Christchurch

Good Egg prices are really great

Very efficient, fast delivery and great prices.

Jeanette C Ashburton

Prices were excellent

Prices were excellent for the ink I purchased. Order arrived under time stated. Definitely recommend.

Helen L Christchurch

Much cheaper than other competitors

Great. Much cheaper than other competitors. Very quick, very cheap.

Hanh N Christchurch

Product easy to find and order

Very fast delivery. These people have good products, prices and service.

David C Wellington

So quick!

Excellent prompt service and very good prices. Definitely recommend.

Judy K Auckland

Amazingly quick delivery

It was a great recommendation to try Good Egg. Very good prices & amazingly quick delivery considering the current circumstances.

Bruce H Auckland

Fast and Efficient

Computer inks were dispatched same day and I received them following day. Amazing fast and efficient service.

Frances R Whanganui

Great service

Good Egg provides a great service My orders were quickly processed. Good products, very affordable and quick delivery. I would definitely keep using and recommend to others.

Annette W Te Puke